Shipping and Returns
Shipping
UK Shipping
Standard Shipping (Royal Mail Tracked, 2-3 working days) 2-3 days delivery after hand made production of 2-3 weeks
Express Shipping (Royal Mail Special Delivery, next working day) – next day delivery after hand made production of 2-3 weeks.
European Shipping
Standard Shipping (Parcel Force, 3-5 working days) 3-5 days delivery after hand made production of 2-3 weeks, fully tracked service
Express Shipping (UPS) 2 days delivery after hand made production of 2-3 weeks, fully tracked and signed service
Rest of the World Shipping
Standard Shipping (Parcel Force, 5-7 working days) 3-5 days delivery after hand made production of 2-3 weeks, fully tracked service
Express Shipping (UPS) 3 days delivery after hand made production of 2-3 weeks, fully tracked and signed service
Returns
Due to the nature of customized neon lights, we only only accept returns/exchanges on faulty items, and can not accept returns due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site.
24 Months Product Guarantee
We offer 24 months peace of mind guarantee if your item developed any fault within 12 months, we will replace it for free.
Import Fees/Duty
International orders may be subject to import dutys/VAT or other import fees depending on the countries you are from. Unfortunately this is out of our control and the fees are the responsibility of the customer and not covered by us.
Feel free to contact us on hello@yeoneon.co.uk for any questions.