Terms & Conditions

By accessing any areas of YEO Neon, the user acknowledges the notices, and agrees to the terms and conditions, set out below.

YEO Neon owns and operates the YEO Neon web site. YEONeon.co.uk domain name and logo are the property of YEO Neon. When we receive an internet order you always get an e-mail  confirming your order has been placed on our website. We try our best to process all orders within a reasonable time frame and according to the delivery options we provide. If however, goods cannot be mailed within a reasonable time we will e-mail you to advise you of this and, if there is to be a delay, determine if you wish to continue with the transaction or offer you the opportunity to cancel your order.

We do not store credit card details nor do we share financial details with any 3rd parties.

If you have received an e-mail informing you of the dispatch of goods you can be certain they are in transit.

Due to the nature of customized neon lights, we only only accept returns/exchanges on faulty items, and can not accept returns due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site.

Compensation will exclude:

a. losses that were foreseeable to both parties when the contract was made,
b. losses that were not caused by any breach on our part,
c. business losses and/or losses to non consumers,
d. consequential losses

YEO Neon will have no liability (other than imposed by the unfair contract terms act 1977), for any direct injury, loss or damage whatsoever, if the cause thereof lies beyond the reasonable control of the Company. Your statutory rights are not affected by the above exclusions.

Please note: Electrical work must only be done by a fully qualified electrician.